Behind the Scenes: A Day at London Beauty Spa

Ever wondered what goes into creating the serene, luxurious experience you enjoy during your facial or spa service? At London Beauty in Ann Arbor, every detail is intentional—from the products we use to the way we prepare our treatment rooms. Let’s pull back the curtain and show you what happens behind the scenes.

Morning Prep: Setting the Stage

Our day begins long before the first client arrives. Each of our three treatment rooms is carefully prepared to create a calming, restorative environment. Fresh linens, perfectly adjusted lighting, and a thorough check of every product and tool ensure that when you walk in, everything is ready for your experience.  Our Nail Stations are prepped and sanitized tools set.

We’re not just tidying up, we’re creating a sanctuary. A place where you can disconnect from the demands of your day and reconnect with yourself.

The Art of Product Selection

One of the most important behind-the-scenes decisions happens before you even book your appointment: choosing which products to use. We work exclusively with clean, cruelty-free brands like Natura Bissé and Omorovicza—brands known for delivering real results without compromise.  Even our manicures and pedicures are an extension of these products and knowledge

Each facial is customized based on your skin’s needs that day. Dry and dehydrated? We’ll reach for deeply nourishing serums and masks. Dealing with sensitivity? We’ll use calming, anti-inflammatory formulas. Your esthetician isn’t following a script—they’re reading your skin and responding accordingly.

Between Appointments: The Reset

What happens between clients is just as important as the service itself. Every surface is sanitized. Tools are sterilized. Linens are changed. Products are restocked. We take our time to ensure the next client walks into a space that feels fresh, clean, and entirely theirs.

This attention to detail isn’t just about hygiene (though that’s critical). It’s about respect. You deserve a space that’s been thoughtfully prepared just for you.

The Consultation Process

Before any service begins, we talk. Really talk. We want to understand your skin concerns, your goals, and your lifestyle. Are you dealing with stress-related breakouts? Dryness from travel? Fine lines you’d like to address?

This isn’t a sales pitch—it’s a conversation. We’re here to listen, educate, and guide. If a product or service isn’t right for you, we’ll tell you. Our reputation is built on trust, not upselling.

During Your Service: Presence and Expertise

While you’re relaxing during your facial, massage, or other spa service, your esthetician is fully present. They’re monitoring your skin’s response to each product, adjusting pressure and technique based on your feedback, and ensuring every moment contributes to your overall experience.

This is where our rigorous training and years of experience come into play. We’re not just going through the motions, we’re using our expertise to give you the best possible results.

The Retail Connection

You might wonder why we have a retail shop attached to our spa. It’s simple: We want you to be able to continue your results at home. After your facial, your esthetician can recommend specific products from the brands we used in-room or makeup brands like Westman Atelier and Sweed Beauty that will support your skin between visits.

But here’s the thing, you’re never pressured to buy. If you want recommendations, we’re happy to help. If you just want to enjoy your service and leave, that’s perfect too.

End of Day: Reflection and Planning

At the end of each day, we reflect on what went well and what we can improve. Did a client mention a concern we should follow up on? Is there a new technique or product we should explore? Continuous improvement isn’t just a buzzword for us—it’s how we operate.

We also plan for the next day, ensuring we’re fully stocked and prepared for every scheduled service.

Why It Matters

All of this behind-the-scenes work serves one purpose: making sure your experience at London Beauty is exceptional. You’re not just another appointment on our schedule. You’re a valued client who deserves our full attention, expertise, and care.

So the next time you visit us for a facial, manicure, or beauty consultation, know that what you see is just the surface. Behind every service is a team committed to making you feel beautiful, cared for, and entirely yourself.